Best Practices in family engagement and partnership

Last modified by Paula Robeson on 2020/05/21 19:48

At Holland Bloorview Kids Rehabilitation Hospital, client and family-centred care (CFCC) is an integral part of our organizational culture, strategy, and client and family care experience. A significant driver of CFCC is our award-winning Family Leadership Program (FLP) with over 130 volunteers (called Family Leaders) with lived experience in paediatric disability and rehabilitation. Our Family Leaders co-create programs and co-design improvements to the care experience by engaging with staff, students, and leadership across the organization. The FLP has pioneered a high engagement model of family partnership that harnesses the relationship-centred and process-oriented model of subcommittees within our Family Advisory Committee (FAC) and Research Family Engagement Committee (RFEC) to evolve client-centred quality care and research. 

This subcommittee model has fostered impactful partnerships among staff, clinicians, and Family Leaders using innovative processes to drive goal conceptualization, co-creation, implementation, and adoption into organizational practice. Each year, these subcommittees empower Family Leaders, staff, and leadership to focus their efforts towards a service or program improvement goal, foster a culture of open dialogue and creativity, and in partnership with FLP staff and leadership, translate these goals into sustained practice.

In this webinar we will share best practices and lessons learned in advancing family-led goals. We will focus on the subcommittee model used to drive co-design within the hospital’s family advisory committees. 

During this webinar we will:

  • Outline our collaborative subcommittee approach from goal conceptualization to implementation
  • Detail what contributes towards the success of this method
  • Highlight key subcommittee goals translated into practice
  • Share the challenges faced and lessons learned along the way

Participants will:

  • Learn about the success factors and lessons learned from this high engagement model of client and family partnership
  • Understand how client and family-driven goals are translated into organizational practice through highlighted project cases
  • Explore how Holland Bloorview’s model of family engagement can be applied in your organization

Primary audiences

  • Senior Leaders
  • Patient/Family engagement specialists
  • Middle managers
  • Researchers
  • Patient/Family partners

Secondary audience

  • Collaborative/inter-professional practice

Click here to register for the webinar scheduled to take place on May 28, 2020 at 1200-1300 Eastern

When promoting this webinar, please use @ChildHealthCan  @HBKidsHospital

Clara Ho.jpg Clara Ho is the Manager of Client and Family-Centred Care and Partnerships at Holland Bloorview Kids Rehabilitation Hospital, leading their award-winning Family Leadership Program and on-site Family Accommodations. Previously, Clara led the Patient and Family-Centred Care strategy and education at North York General Hospital. She is passionate about family engagement program design, system partnerships in health care, and building staff capacity in client and family-centred care. Clara is a Registered Social Worker and an Adjunct Lecturer at the Factor-Inwentash Faculty of Social Work at the University of Toronto. She is a member of the Canadian College of Health Leaders. Twitter: @claraho88

Jean Hammond.jpg Jean Hammond is a caregiver to her 15 year old daughter with a disability. She has been a Holland Bloorview Family Leader for 9 years where she has served as Co-Chair of the Family Advisory Committee and member of the Quality Committee of the Board. In her staff role at Holland Bloorview as a Family Partnerships Specialist, Jean connects Family Leaders with staff, leads family-led goals and works to enhance family partnership through innovations to the program such as the Virtual Advisory and Family as Faculty role. She is co-lead of the Transitions Steering Committee and lead of the Care for the Caregiver branch of the Mental Health Strategy. Twitter: @jeanhammond70

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Created by Paula Robeson on 2020/05/01 18:32