Health System responses to the pandemic: MUHC reflections and lessons learned

Last modified by Logan Green on 2021/03/04 18:43

Project Information:
MUHC clinical staff, support staff, and managers participated in a survey that asked for their input on the strengths and limitations of, as well as, possible improvements to, the MUHC’s response to the COVID-19 pandemic.


The survey contained the following questions:
Reflecting on your experience of preparation and deployment of the pandemic response within your MUHC setting:
• Which aspects do you think went well? (please describe with details)
• Which aspects can be improved? (please describe with details)
• What caused you to worry the most?

Survey responses were thematically analyzed. Theme frequencies were tallied and statistically compared across participant sub-groups (role in the response, MUHC site, occupation, and service/department).

This topic is important as we progress through the 2nd wave of the pandemic and deal with the impact on children’s access to healthcare and on the teams that offer that care.

The findings from the survey allow healthcare providers to better prepare for a pandemic and other disaster type scenarios. It offers a concrete feedback of how the organization functions in a crisis and gives evidence for change and consideration of the practice.

Following this webinar, participants will: 
1. Understand the challenges faced by organizations in times of a pandemic
2. Be able to incorporate findings in the future planning of a pandemic
3. Improve communication strategies
4. Capitalize and build on identified strengths in their organization

Primary audience(s) (include all that apply)
● Front-line service providers
● Middle managers
● Senior leaders
● Policy makers
● Patient/Family partners/advocates
● Researchers

Margaret Ruddy, N.,B.Sc.N.,M.Mgmt,CCPN(C) is the Associate Director of Nursing of the Montreal Children’s Hospital and the Women’s Health Mission of the MUHC. 

She began her career as a pediatric staff nurse at the Children’s Hospital of British Columbia.  After moving to Montreal, Maggie joined the Montreal’s Children’s Hospital as a critical care nurse and then as a member of the Nursing Activities Coordinator team.  She then rose to the position of Nurse Manager in the Pediatric ICU at the MCH until being appointed as Associate Director of Nursing.  

For many years she has been the co-chair of the Emergency Measures Committee and the Code Orange Committee of the MCH.  She’s co-written several publications related to Code Orange and emergency disasters and continues to be highly involved in disaster panning at the MUHC.

Maggie is certified as a Lean Six Sigma – green belt and holds an International Masters in Health Leadership.  

In addition to being the ADON for the MCH & Women’s Health, Maggie enjoys singing and is a member of the MUHC choir, Enchanté.

Click to view webinar participation certificate. 

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Created by Logan Green on 2021/02/10 17:19