Communicate Effectively for Patient Safety

Teaching methodologies:

Suggested lesson plans: (click on links for teaching material)

One or Two Hour Sessions:

• Phenobarb Case Study on communication
• Phenobarb Case Facilitator Guide
• Discuss handover issues, specific communication strategies e.g. SBAR.
• Practise how to speak up on a potential problem.

Other Resources:

• Calgary- Cambridge Model (PowerPoint)
• Calgary-Cambridge Model (Handouts)
• Situation-Background-Assessment-Recommendation (SBAR) Tool
• CPSI Surgical Safety Checklist Measure (PDF)
• SBAR Video (Available free of charge through Institute for Healthcare Improvement (IHI) - you must register with them)
• Low Man on the Totem Pole - Case Study (Available through IHI Open School)

You Tube Videos

How NOT to do a Surgical Checklist

How TO Perform a Surgical Checklist

Communication in the OR