Domain 3: Communicate Effectively for Patient Safety

Last modified by Lisa Stromquist on 2012/11/28 20:58

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KEY COMPETENCIES

- Demonstrate effective verbal and non-verbal communication abilities to prevent adverse events -

- Communicate effectively in special high risk situations to ensure the safety of patients -

- Use effective written communication for patient safety -

-  Apply communication technologies appropriately and effectively to provide safe patient care -

ELEMENTS

Knowledge

Health care professionals who communicate effectively for patient safety understand:

  • The roles and responsibilities of team members
  • Models of effective team communication
  • Models of effective patient-centred communication (e.g., the Calgary-Cambridge model)
  • Issues surrounding health literacy
  • Cultural diversity and cultural competency
  • Patient capacity to make decisions
  • Patient consent

Skills

Health care professionals who communicate effectively for patient safety:

  • Protect privacy and confidentiality
  • Provide the correct type and amount of information
  • Share understanding and decision-making with patients and family
  • Use jargon-free language to convey complex information clearly
  • Provide informed consent, including capacity assessment as required and informed discharge
  • Support written or oral communication, when appropriate, with patient education materials
  • Use appropriate communication techniques for high-risk situations
  • Communicate with other providers to facilitate smooth transfer of care
  • Use effective team communication techniques
  • Effectively communicate delegated tasks and provide appropriate supervision
  • Provide effective consultations, requests, reports and documentation
  • Use communication tools and technologies
  • Provide proper disclosure and reporting of adverse events

Attitudes

Health care professionals who communicate effectively for patient safety demonstrate:

  • A patient-centred approach to communication
  • Respect
  • Empathy

RECOMMENDED ACTION

RECOMMENDED ACTION KEY PRACTICE  LINKS TO REFERENCES

Staff use appropriate communication tools with patients and families to enable them to be involved in decisions about their health. Staff must ensure patients/families correctly understand the information communicated to them

  • Process for informed consent
  • Care instructions and information shared by staff in clear language
  • Use clear, written communications to effectively disseminate patient safety information to clients and families
  • Increased use of telehealth and telemedicine - eg ROP exams and consults with specialists
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Employ standardized communication processes, language and tools across the organization to ensure clarity and seamless transfer of oral and written information 

  • Use of an organization-wide handover communication tool
  • Education and clear process for Medication Reconciliation 
  • Privacy and confidentiality respected for all patient and staff interactions
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Documentation process in place that allows staff to maintain complete, current  patient records

 

  • Professional Development Information Sheet-Documentation 
  • Invest in technologies that enable more accurate communication for patient safety
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Evidence of Chain of Command in place to elevate safety concerns throughout hospital


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Created by Lisa Stromquist on 2012/07/16 21:25